Privacy Policy

Last updated: 22 August 2026

Shivani Ornaments LLP ("Shivani Ornaments", "we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us — whether you visit our showroom in Mota Varachha, Surat, browse this website, or contact us by phone, email or WhatsApp. This Privacy Policy explains what information we collect, why we collect it, and how it is used and safeguarded.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details — name, phone number, email address and city, provided through our enquiry form, WhatsApp, phone calls or in-store visits.
• Purchase and billing information — details required to generate a GST-compliant invoice, such as billing name, address and GSTIN (for business customers).
• Order and preference details — jewellery categories you enquire about, design preferences, budget range, and appointment or custom-order requests.
• Old gold exchange details — information recorded during valuation of gold or silver brought in for exchange, including identity proof where required by law.
• Technical information — standard website usage data such as browser type, device type and pages visited, collected automatically when you use this website.

2. How We Use Your Information

We use the information collected to:

• Respond to enquiries about products, pricing and appointments.
• Prepare accurate, GST-compliant invoices for purchases.
• Process custom design requests, repairs and old gold exchange transactions.
• Share updates on new collections or offers, where you have agreed to receive them.
• Maintain records required under applicable tax, consumer protection and jewellery trade regulations.
• Improve our website and in-store service based on how customers use them.

3. GST and Billing Information

As a registered business (GSTIN 24AEXFS8628B1ZL), we are legally required to issue tax invoices for sales. Billing information you provide is used solely to generate these invoices and to meet our statutory record-keeping obligations, and is retained for the period required under applicable law.

4. Cookies and Website Data

This website may use basic cookies or similar technologies to remember your preferences and understand how visitors use the site. You can disable cookies through your browser settings; doing so may limit some website features but will not affect your ability to contact us or visit our showroom.

5. Sharing of Information

We do not sell or rent your personal information. We may share limited information with:

• Payment processors, to complete transactions securely.
• Courier or logistics partners, where delivery of a purchase has been requested.
• Government or regulatory authorities, where required by law, including for tax, hallmarking or anti-money-laundering compliance.

We do not share your information with third parties for their own marketing purposes.

6. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorised access, loss or misuse, both in our showroom records and on this website. However, no method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You may contact us at any time to:

• Ask what personal information we hold about you.
• Request correction of inaccurate information.
• Withdraw consent for promotional communication.
• Request deletion of information we are not otherwise required to retain by law.

8. Children's Privacy

Our website and services are intended for adults making or enquiring about jewellery purchases. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last updated" date.

10. Contact Us